Complaint Letter Example: Damaged Baggage in India Flights

Example of a Complaint Letter to an Airline for Damaged Baggage in India Flights

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

Customer Service Department
[Airline Name]
[Airline Address]
[City, State, ZIP Code]

Dear [Airline Name] Customer Service,

Subject: Complaint Regarding Damaged Baggage on Flight [Flight Number]

I am writing to formally lodge a complaint regarding the damage to my baggage on flight [Flight Number] from [Departure City] to [Destination City] on [Date of Flight].

Upon retrieving my checked baggage from the carousel at [Destination City] airport, I noticed significant damage to my suitcase. Specifically, [describe the damage, e.g., "the wheels were broken, and the handle was severely bent"]. This damage has rendered my suitcase unusable and has caused me considerable inconvenience.

I immediately reported the issue to your airline staff at the baggage service desk and completed a Damage Report, reference number [Damage Report Number]. Despite this, I have not yet received any communication or updates on the status of my complaint.

Enclosed with this letter are copies of my flight ticket, baggage claim tag, damage report, and photographs of the damaged suitcase. The suitcase was purchased [timeframe, e.g., "one year ago"] for [purchase price, e.g., "₹50,000"].

I kindly request the following actions to be taken:

1. Repair of the damaged suitcase, if feasible.
2. If repair is not possible, compensation equivalent to the purchase price or a replacement of similar value.

I trust that you will address this issue promptly and ensure that such incidents are minimized in the future. Please keep me informed of the progress and resolution of my complaint. You can contact me at [Your Phone Number] or [Your Email Address] for any further information or clarification.

Thank you for your immediate attention to this matter. I look forward to a swift resolution.

Sincerely,

[Your Name]

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This template can be personalized to fit your specific situation, including details about your flight, the nature of the damage, and the desired resolution.

Complaint Letter Lost Baggage in India Flights

Registering a Complaint: India Air Travel