[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]
Customer Service Department
[Airline Name]
[Airline Address]
[City, State, ZIP Code]
Dear [Airline Name] Customer Service,
Subject: Complaint Regarding Lost Baggage on Flight [Flight Number]
I am writing to formally lodge a complaint regarding the loss of my baggage on flight [Flight Number] from [Departure City] to [Destination City] on [Date of Flight].
Upon arrival at [Destination City], I discovered that my checked baggage was missing. I immediately reported the issue to your airline staff at the baggage service desk and completed a Property Irregularity Report (PIR), reference number [PIR Number]. Despite my efforts to follow up with the airline’s customer service team, I have not received any satisfactory resolution or updates regarding the whereabouts of my baggage.
The missing baggage contains valuable personal items and essentials required for my stay. The total estimated value of the contents is approximately [Estimated Value]. Enclosed with this letter are copies of my flight ticket, baggage claim tag, PIR form, and a detailed list of the items in my luggage along with their estimated values.
I request your urgent attention to this matter and kindly ask for the following actions to be taken:
- Immediate tracing and return of my missing baggage.
- Compensation for the inconvenience and loss incurred, as per your airline’s policies and the Montreal Convention.
I hope to receive a prompt and positive response from your end. Please keep me informed about the status of my complaint and the steps being taken to resolve it. You can reach me at [Your Phone Number] or [Your Email Address] for any further information or clarification.
Thank you for your attention to this urgent matter. I look forward to your swift resolution of this issue.
Sincerely,
[Your Name]
This template can be customized to fit your specific situation, including details about your flight, the incident, and the desired resolution.
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